ConnectPay Payroll Services- Forest Hill, MD
Why ConnectPay?
- Local experts, tailored help
- Personalized local support
- Accurate, on-time tax filing
- Only pay for what you need
- Easy pre-tax benefits
- RS mistakes covered
FAQs:
You Asked, We Answered
Multi‑State Registration
Do you support multi‑state payroll?
Yes. If you have employees working in more than one state (or you’re expanding into a new state), we’ll get you set up so your payroll taxes and filings line up with each state’s rules — without you having to become a multi‑state payroll expert.
Can ConnectPay handle state payroll tax registrations for me?
In most cases, yes. We can manage your state withholding and state unemployment registrations end‑to‑end where applicable. If a state requires an owner/officer signature, ID verification, or access to an existing agency login, we’ll tell you exactly what’s needed and keep everything moving.
What happens after the state accounts are set up?
Once the state assigns your account numbers, tax rates, and deposit schedules, we configure payroll so calculations, filings, and payments are set up correctly going forward — clean, documented, and compliance‑ready.
How long does multi‑state setup take?
Timelines vary by state and agency processing times. Share the state(s) and your employee start date, and we’ll map the fastest compliant path and a realistic go‑live plan.
Switching to ConnectPay (Timeline + What to Expect)
How long does it take to switch payroll providers?
Most switches are completed in about 2-3 weeks, depending on your payroll complexity and how quickly we receive accurate YTD payroll data. In many cases, we can be ready in as little as ~10 business days once paperwork is submitted, security checks are complete, and your setup is confirmed.
When is the best time to switch?
Quarter start is often the cleanest from a reporting standpoint, and the beginning of a month is also a natural time to make the switch. That said, switching mid-quarter or midyear is absolutely doable — we’ll use your year-to-date (YTD) totals to keep filings and year-end forms accurate.
What documentation do I need to provide?
Federal Proof of ID: This typically includes your Employer Identification Number (EIN) confirmation from the IRS.
Bank Verification: Documentation confirming your business bank account details (such as a voided check or official bank letter) for payroll processing and tax payments.
What do you need from my current provider?
To switch payroll providers cleanly (and keep your taxes and year‑to‑date totals accurate), we’ll need employee information (identity/contact details, pay details, tax withholding elections, and — if applicable — direct deposit, deductions, and garnishments), plus your most recent payroll reports, year‑to‑date (YTD) wage/tax/deduction summaries, and any quarterly filings already submitted. If you don’t have easy access to those reports, we can help you pull the right exports from your current provider — and we’ll guide you on secure ways to share sensitive files with limited access on our side.
Tax Notices (POA + 24‑Hour Response + Faster Resolution)
What if my business receives a payroll tax notice?
Send it to us as soon as you receive it. We’ll review it, translate what the agency is asking for, and put a clear resolution plan in motion — no guessing, no bouncing between departments.
Do you contact the IRS or state agency for me?
Yes. We have clients sign a Power of Attorney (POA) so we can reach out to agencies (including the IRS) on your behalf to gather details, clarify the issue, and drive the notice to resolution.
How fast do you respond?
We respond within 24 business hours of receiving your notice. If we need anything from you to proceed (signature, prior reports, account info), we’ll ask quickly and clearly — so the clock doesn’t keep running.
How long does it take to resolve a notice?
Most routine payroll tax notices are typically resolved within about a week once we have a copy of the notice — assuming the agency responds within its normal processing timelines.
How does that compare to the “industry average”?
Timelines vary by agency and notice type, but many businesses experience multi‑week resolution cycles due to back‑and‑forth, mail/processing delays, and unclear ownership. Our goal is to shorten that window with fast triage, POA‑enabled outreach, and a documented process.
Working with CPAs & Bookkeepers
Do you work directly with my CPA or bookkeeper?
Yes. With your permission, we’ll coordinate directly with your CPA/bookkeeper so payroll stays aligned with accounting, reconciliations, and tax reporting — especially at quarter‑end and year‑end.
Can my CPA/bookkeeper access all their clients in one place?
Yes. CPAs and bookkeepers can access all of their ConnectPay clients from a single dashboard — built for efficiency, visibility, and fewer “can you resend that report?” emails.
Is access permission‑based?
Yes. Client access is permission‑based and controlled by the client, so the right people see the right accounts and reports.
Maryland Payroll (What MD Employers Should Know)
What Maryland specific payroll items should employers plan for?
Maryland employers generally need to manage state income tax withholding, unemployment insurance, new-hire reporting, and any local tax requirements that may apply based on the employee’s work location. Maryland also has a Family and Medical Leave Insurance program that employers may need to factor into payroll setup.
Do you handle Maryland local tax and leave payroll considerations?
Yes. We help employers stay organized with Maryland withholding, any applicable local tax requirements, and the payroll steps connected to the state’s leave insurance program.
What typically trips up MD employers?
The most common issues we see are missed local tax setup, incorrect withholding, and overlooking new-hire reporting or leave-related payroll obligations. We help keep the state-specific pieces clear, documented, and compliance-ready.
Stress-free payroll that practically runs itself
Get expert-backed, automated payroll with built-in compliance, simplified reporting and local support, so you can focus on running your business
Save time every week
Your dedicated payroll expert handles setup, filings, support, and questions. No call centers...ever
Always accurate. Always on time.
We file every payroll tax correctly and on time, or we pay the IRS fees.
Real-time, custom reporting
Instant access to payroll details, taxes, and summaries.
Digital pay stubs & direct deposit
Paperless, secure, and easy for your employees to access.
Integrated pre-tax benefits & workers' comp
Section 125 benefits and pay-as-you-go workers comp, built directly into payroll.
Transparent pricing with no long-term contracts
Simple pricing that scales with your business
Get started in three simple steps
1
Schedule a free consultation
We'll review your current payroll and identify time-saving improvements.
2
Onboard with a specialist
Seamless 7-day setup with hands-on guidance every step of the way.
3
Run payroll stress-free
We handle paychecks, taxes, benefits, and compliance, so you can focus on growth.
Google Reviews
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We have been using Connect Pay for years, wonderful service. Dawn is always so helpful and responsive. Would highly recommend.
Stephanie
April 24, 2025ConnectPay is fantastic. We use them for our payroll needs and they are always helpful and accurate. Dawn Keller has a high energy, positive attitude whenever we call. The team overall is wonderful. Highly recommend.
Tdwfunshine Christ
April 7, 2025Dawn and the entire team at ConnectPay are a pleasure to work with. They have been handling all our payroll needs for several years and are always very responsive, accurate and thorough. I highly recommend them!
Jennifer Moran
April 5, 2025 -
We've been clients for many years and have never had any issues. They are very easy to get in touch with and always respond quickly. We highly recommend ConnectPay !
Sue Wunderer
April 3, 2025We use ConnectPay for our payroll services for our construction firm. We couldn't be happier with the level of service they provide! Our Payroll Representative Dawn Keller is amazing. She is always 100% on top of all of our payroll... Read More
Bruce Cranford
April 3, 2025Dawn is a pleasure to work with each week!! She is sweet, kind and efficient. Thank you!
Tammy Ehrbaker
July 24, 2024 -
Dawn takes great care of us!
Lena Mainstreet
July 18, 2024Dawn at ConnectPay is great to work with. I would highly recommend ConnectPay for all your payroll needs.
Rick Gerety
July 8, 2024Dawn rocks! Always helpful
Sean Gomez
July 5, 2024 -
This is one of the best companies I’ve ever had to deal with. They are Professional and pleasant to work with.. Definitely money well spent!
Lisa Sparkman
July 5, 2024We have been using Connect Pay for the past 3 years for our business Our family has been with “It’s Pay Day” prior to the sale to Connect Pay for many years, Having Dawn Keller as our account manager has... Read More
Adam Carson
July 5, 2024The staff at ConnectPay is extremely easy to work with and great to provide support to small business owners! Thank you for all you do to handle our staff's pay Dawn K! You are an amazing rep!
Beth Caro
July 4, 2024 -
We've been using Connect Pay for 3 years now and are thrilled with the service we receive from Dawn. Always quick to respond and answers all of our questions. She's the best!
Kona Ice of Bel Air / Perry Hall
July 3, 2024Changing our payroll to Connect Pay was the best thing we have done. The customer service is remarkable and someone is always available for assistance. It is nice to have that extra level of service by having someone... Read More
Sheri Snyder
July 3, 2024This is a great payroll company, we have been using them for years with no issues. Colleen P is great to work with also!
Kim Davis
July 3, 2024 -
We have been using ConnectPay for almost 2 years and are so glad that we made the switch! Matt is very responsive, professional, and helpful. He has been amazing to work with.
Katie Lyons
July 3, 2024Excellent payroll processing company. Our payroll processor is always very attentive to our needs and responds promptly with any special requests. Would highly recommend!!!
Carol Price
July 3, 2024Connect pay has been handling our payroll for almost 2 years now. The team is great. They are fast and very responsive. Super easy to deal with. I would highly recommend for payroll services.
Eric Vogt
August 8, 2023 -
So happy with ConnectPay Payroll service and Lisa Ermatinger in particular. They always respond to questions or issues in a timely manner and provide excellent customer service. I would highly recommend ConnectPay Payroll Services for all of your payroll... Read More
Catherine Showalter
August 3, 2023Very knowledgeable and efficient company! Definitely makes the payroll process run smoothly!
Rebekah Tweed
August 2, 2023We have been with ConnectPay for a very long time and always receive great service. Lisa has been wonderful to work with! When she is not available, there is always someone knowledgeable to answer any questions. Being in the service... Read More
Chris Larichiuta
August 2, 2023 -
ConnectPay is our business's resource for payroll services. Lisa, our representative, communicates exceptionally well, is always timely, and ensures accuracy when reporting. This is a wonderful local business for payroll needs.
Yvonne Ford
August 1, 2023Connect Pay is awesome! They have excellent response time and go the extra mile to help. Any payroll changes are made quickly and efficiently. I'm so glad we hired them to handle our payroll! I would highly recommend them.
486 Training
August 1, 2023ConnectPay payroll services provides quality work and excellent service to my small business. In particular, Lisa Ermatinger, my account representative, ensures that all our information is accurate, responds to requests immediately and always has a positive approach to my... Read More
Pierre Dacey
July 31, 2023 -
ConnectPay is a pleasure to work with! I'm the Treasurer for a small church and we had a terrible experience with a previous payroll provider. Since we switched to ConnectPay we have had timely efficient, service at a reasonable price,... Read More
Bill Oliver
July 31, 2023ConnectPay Payroll is a great service for small business. Their customer service is exceptional and their plans are affordable. Their service is easy to manage and a great solution for our current business needs.
Sue Taylor
July 31, 2023Connect Pay has been our Payroll Service for many years. Every associate is timely, professional and informative in response to any questions we send their way. They are always ready to help with a smile and even sometimes a joke!... Read More
Sarafina Fiber Art, Inc.
July 28, 2023 -
Dawn and the team at ConnectPay have been a joy to work with! Friendly, responsive and professional. Highly recommended!
Neptune's Plumbing & Heating
July 28, 2023Have been with ConnectPay for several years and have always experienced top notch service. User friendly payroll app as well. Happy to know when I have an issue I know I can count on a quick resolve. Would highly recommend.
Dorene Campbell
July 27, 2023ConnectPAy USA is dedicated to exceptional customer service. Whether it is a simply question or more complicated payroll modification, ConnectPay USA consistently provides prompt assistance. Throughout our time as a client, ConnectPay USA has taken the worry and... Read More
Harford County Chamber of Commerce
July 27, 2023
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Payroll made simple, flexible, and reliable
Everything you need to run payroll with confidence-handled by real people who know your business.
