ConnectPay Payroll Services- Aurora, CO
Why ConnectPay?
- Local experts, tailored help
- Personalized local support
- Accurate, on-time tax filing
- Only pay for what you need
- Easy pre-tax benefits
- RS mistakes covered
FAQs:
You Asked, We Answered
Multi‑State Registration
Do you support multi‑state payroll?
Yes. If you have employees working in more than one state (or you’re expanding into a new state), we’ll get you set up so your payroll taxes and filings line up with each state’s rules — without you having to become a multi‑state payroll expert.
Can ConnectPay handle state payroll tax registrations for me?
In most cases, yes. We can manage your state withholding and state unemployment registrations end‑to‑end where applicable. If a state requires an owner/officer signature, ID verification, or access to an existing agency login, we’ll tell you exactly what’s needed and keep everything moving.
What happens after the state accounts are set up?
Once the state assigns your account numbers, tax rates, and deposit schedules, we configure payroll so calculations, filings, and payments are set up correctly going forward — clean, documented, and compliance‑ready.
How long does multi‑state setup take?
Timelines vary by state and agency processing times. Share the state(s) and your employee start date, and we’ll map the fastest compliant path and a realistic go‑live plan.
Switching to ConnectPay (Timeline + What to Expect)
How long does it take to switch payroll providers?
Most switches are completed in about 2-3 weeks, depending on your payroll complexity and how quickly we receive accurate YTD payroll data. In many cases, we can be ready in as little as ~10 business days once paperwork is submitted, security checks are complete, and your setup is confirmed.
When is the best time to switch?
Quarter start is often the cleanest from a reporting standpoint, and the beginning of a month is also a natural time to make the switch. That said, switching mid-quarter or midyear is absolutely doable — we’ll use your year-to-date (YTD) totals to keep filings and year-end forms accurate.
What documentation do I need to provide?
Federal Proof of ID: This typically includes your Employer Identification Number (EIN) confirmation from the IRS.
Bank Verification: Documentation confirming your business bank account details (such as a voided check or official bank letter) for payroll processing and tax payments.
What do you need from my current provider?
To switch payroll providers cleanly (and keep your taxes and year‑to‑date totals accurate), we’ll need employee information (identity/contact details, pay details, tax withholding elections, and — if applicable — direct deposit, deductions, and garnishments), plus your most recent payroll reports, year‑to‑date (YTD) wage/tax/deduction summaries, and any quarterly filings already submitted. If you don’t have easy access to those reports, we can help you pull the right exports from your current provider — and we’ll guide you on secure ways to share sensitive files with limited access on our side.
Tax Notices (POA + 24‑Hour Response + Faster Resolution)
What if my business receives a payroll tax notice?
Send it to us as soon as you receive it. We’ll review it, translate what the agency is asking for, and put a clear resolution plan in motion — no guessing, no bouncing between departments.
Do you contact the IRS or state agency for me?
Yes. We have clients sign a Power of Attorney (POA) so we can reach out to agencies (including the IRS) on your behalf to gather details, clarify the issue, and drive the notice to resolution.
How fast do you respond?
We respond within 24 business hours of receiving your notice. If we need anything from you to proceed (signature, prior reports, account info), we’ll ask quickly and clearly — so the clock doesn’t keep running.
How long does it take to resolve a notice?
Most routine payroll tax notices are typically resolved within about a week once we have a copy of the notice — assuming the agency responds within its normal processing timelines.
How does that compare to the “industry average”?
Timelines vary by agency and notice type, but many businesses experience multi‑week resolution cycles due to back‑and‑forth, mail/processing delays, and unclear ownership. Our goal is to shorten that window with fast triage, POA‑enabled outreach, and a documented process.
Working with CPAs & Bookkeepers
Do you work directly with my CPA or bookkeeper?
Yes. With your permission, we’ll coordinate directly with your CPA/bookkeeper so payroll stays aligned with accounting, reconciliations, and tax reporting — especially at quarter‑end and year‑end.
Can my CPA/bookkeeper access all their clients in one place?
Yes. CPAs and bookkeepers can access all of their ConnectPay clients from a single dashboard — built for efficiency, visibility, and fewer “can you resend that report?” emails.
Is access permission‑based?
Yes. Client access is permission‑based and controlled by the client, so the right people see the right accounts and reports.
Colorado Payroll (What CO Employers Should Know)
What Colorado-specific payroll items should employers plan for?
Colorado payroll usually includes state income tax withholding, unemployment insurance, new-hire reporting, and employer setup for any state leave-related obligations. Colorado also has a state paid family and medical leave program that may affect payroll deductions and employer compliance steps.
Do you handle Colorado paid leave payroll requirements?
Yes. We help employers stay organized with the payroll setup and reporting that may apply under Colorado’s paid family and medical leave requirements, along with the rest of the state-specific payroll process.
What typically trips up CO employers?
The most common issues we see are incorrect withholding, missed new-hire reporting, and mistakes in paid leave setup or deductions. We help keep the state-specific pieces clear, documented, and compliant.
Stress-free payroll that practically runs itself
Get expert-backed, automated payroll with built-in compliance, simplified reporting and local support, so you can focus on running your business
Save time every week
Your dedicated payroll expert handles setup, filings, support, and questions. No call centers...ever
Always accurate. Always on time.
We file every payroll tax correctly and on time, or we pay the IRS fees.
Real-time, custom reporting
Instant access to payroll details, taxes, and summaries.
Digital pay stubs & direct deposit
Paperless, secure, and easy for your employees to access.
Integrated pre-tax benefits & workers' comp
Section 125 benefits and pay-as-you-go workers comp, built directly into payroll.
Transparent pricing with no long-term contracts
Simple pricing that scales with your business
Get started in three simple steps
1
Schedule a free consultation
We'll review your current payroll and identify time-saving improvements.
2
Onboard with a specialist
Seamless 7-day setup with hands-on guidance every step of the way.
3
Run payroll stress-free
We handle paychecks, taxes, benefits, and compliance, so you can focus on growth.
Google Reviews
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We’re proud to partner with Connect Pay for our payroll services. From implementation through ongoing support, their team has demonstrated expertise and reliability. Our account manager, Craig Wintersteller, consistently provides timely, accurate answers, anticipates our needs, and offers practical solutions... Read More
Nathan B.
February 5, 2026ConnectPay is a great company, but I cannot express how awesome Melissa Reinhart, the Senior Payroll Specialist is!!! She literally is ALWAYS willing to help, no matter what the situation is. She ALWAYS has a smile on (you... Read More
Shelly N.
February 21, 2025Melissa Reinhart is an absolute pleasure to work with and she does a great job managing our payroll. She is very responsive and patient with us!
Fluff T.
February 18, 2025 -
I love how responsive ConnectPay is. I'm never on hold or having to go through long automated systems. Even if my account manager isn't available, someone is who can help me. I don't think I've ever had an issue they... Read More
Elizabeth B.
February 13, 2025Quick and friendly response any time we contact ConnectPay. Any time anyone asks who takes care of our payroll, I tell them is ConnectPay and that we are happy with the service we receive.
Jesus G.
February 11, 2025All the staff I have worked with at Connect Pay, especially Haley, have always been so helpful and enjoyable to speak to and work with. Keep up the good work. Yoga keeps you Zen!
Maureen P.
February 11, 2025 -
The people at ConnectPay in Denver are fantastic. Anytime I have needed to call, my issues were handled with a single phone call. They are always happy to help & a pleasure to speak with.
Jeremy P.
February 10, 2025Its been about 2 years that our business has been using ConnectPay. I was a bit skeptical when my CPA decide to use this out source company. I can say it has been such a pleasant transition. My payroll specialist... Read More
Marisol C.
February 9, 2025I'm the owner of Bill Carson Interior Painting Specialists and have been with ConnectPay (formerly Altitude Payroll) for about 6 years now. They have always taken care of me and my business in a professional, kind and consistent way. I've... Read More
Bill C.
February 9, 2025 -
We have been customers since 2018. They are easy to work with, answer the calls and emails on a timely manner, their portal is user friendly for the employees.
Sonia G.
February 7, 2025Haley G is our wonderful representative! We have been with her for two years and have had no complaints!
Colleen P.
February 7, 2025Love working with this group for my payroll needs! Haley is always so responsive and helpful. Highly recommend!
Madison K.
February 7, 2025 -
I work with Haley and she is always so helpful and very responsive. Great Team!
Pamela L.
February 7, 2025Love working with Connect Pay LLC. We are a small business, but they give us the attention we need as though we are one of their biggest clients. Haley is wonderful! Thank you!
Kristi T.
February 7, 2025I’m working with James Skene from ConnectPay and could not be happier. I am terrible with understanding payroll, taxes, and using computers and the various programs. Basically the worst kind of client but James is always patient and available to... Read More
Daniel W.
February 6, 2025 -
The whole team here is fantastic and a joy to work with, especially Melissa, she has made payroll run like a well oiled machine. Thank you guys!
Zack H.
February 4, 2025Melissa and the whole ConnectPay team are fantastic! I have used them for payroll with my multiple companies and I have enjoyed working with them so much over the years!
Lauren T.
February 3, 2025Connect Pay has been a great support for my small business! Thank you Melissa and your team!
DE W.
February 2, 2025 -
I have known Melissa for many, many years as she was my rep at a prior payroll company. After Melissa left we just did not get the best quality of service. So, I was on a quest to find... Read More
jan k.
February 1, 2025"We couldn't be happier with the payroll services provided by ConnectPay! Their team is professional, reliable, and always ensures our payroll is processed accurately and on time. They make compliance and tax filings seamless, taking the stress out of payroll... Read More
Mike B.
January 31, 2025Altitude Payroll is a fantastic company. Best customer service and payroll specialists on their team. 5 stars and highly recommended.
Jamie R.
January 31, 2025 -
Melissa and the ConnectPay team have been amazing to work with! Their response time and knowledge of our questions is un matched with other vendors we work with. I highly recommend ConnectPay for your payroll needs. Thanks... Read More
Dan P.
January 31, 2025Connect Pay has been instrumental in helping with payroll for our small but growing new business. Everyone who has helped us has been knowledgeable, professional, kind and patient. I can't thank them enough for everything they do to take stress... Read More
Jane H.
December 28, 2024We are happy happy clients! Our representative Melissa goes well beyond what we'd expect every payroll and it gives us such peace of mind to be sure we are getting everyone paid on time and accurately. Oh, and it's easy... Read More
Littleton S.
November 22, 2024 -
Connect Pay has been a LIFE SAVER for my business. My loyalty to this company is rock solid. My specialist, Melissa Reinhart, is top notch. I'm confident she's got my back and had my business best interest at heart. Every... Read More
Jodi S.
November 13, 2024ConnectPay has done a great job for us. We were with another payroll service for 7 years and needed an improvement. The transition has been smooth and very detailed. I wish I had made this move to ConnectPay several years... Read More
Bob A.
October 17, 2024I handle payroll reporting for one of my clients. When I first started handling their payroll, Melissa Reinhart took the time to onboard me and make sure that I understood the process. There are ALWAYS last minute changes... Read More
Karen T.
October 11, 2024 -
We have used ConnectPay since they were Altitude. James is our specialist and is fantastic. Quick to reply and thorough with our payroll processing and needs.
Brandy M.
October 2, 2024Great company to work with. Immediate responses with any issues I have had. Communication is a big deal to me, and ConnectPay gets my continued business!
Jerad A.
October 2, 2024I just signed up for payroll services with ConnectPay and it has been great! My other payroll person was missing tax deadlines and wouldn't answer the phone. ConnectPay has given me piece of mind that my payroll and... Read More
stacy t.
February 5, 2024
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Payroll made simple, flexible, and reliable
Everything you need to run payroll with confidence, handled by real people who know your business.
