ConnectPay Payroll Services- Albany, NY
Why ConnectPay?
- Local experts, tailored help
- Personalized local support
- Accurate, on-time tax filing
- Only pay for what you need
- Easy pre-tax benefits
- RS mistakes covered
FAQs:
You Asked, We Answered
Multi‑State Registration
Do you support multi‑state payroll?
Yes. If you have employees working in more than one state (or you’re expanding into a new state), we’ll get you set up so your payroll taxes and filings line up with each state’s rules — without you having to become a multi‑state payroll expert.
Can ConnectPay handle state payroll tax registrations for me?
In most cases, yes. We can manage your state withholding and state unemployment registrations end‑to‑end where applicable. If a state requires an owner/officer signature, ID verification, or access to an existing agency login, we’ll tell you exactly what’s needed and keep everything moving.
What happens after the state accounts are set up?
Once the state assigns your account numbers, tax rates, and deposit schedules, we configure payroll so calculations, filings, and payments are set up correctly going forward — clean, documented, and compliance‑ready.
How long does multi‑state setup take?
Timelines vary by state and agency processing times. Share the state(s) and your employee start date, and we’ll map the fastest compliant path and a realistic go‑live plan.
Switching to ConnectPay (Timeline + What to Expect)
How long does it take to switch payroll providers?
Most switches are completed in about 2-3 weeks, depending on your payroll complexity and how quickly we receive accurate YTD payroll data. In many cases, we can be ready in as little as ~10 business days once paperwork is submitted, security checks are complete, and your setup is confirmed.
When is the best time to switch?
Quarter start is often the cleanest from a reporting standpoint, and the beginning of a month is also a natural time to make the switch. That said, switching mid-quarter or midyear is absolutely doable — we’ll use your year-to-date (YTD) totals to keep filings and year-end forms accurate.
What documentation do I need to provide?
Federal Proof of ID: This typically includes your Employer Identification Number (EIN) confirmation from the IRS.
Bank Verification: Documentation confirming your business bank account details (such as a voided check or official bank letter) for payroll processing and tax payments.
What do you need from my current provider?
To switch payroll providers cleanly (and keep your taxes and year‑to‑date totals accurate), we’ll need employee information (identity/contact details, pay details, tax withholding elections, and — if applicable — direct deposit, deductions, and garnishments), plus your most recent payroll reports, year‑to‑date (YTD) wage/tax/deduction summaries, and any quarterly filings already submitted. If you don’t have easy access to those reports, we can help you pull the right exports from your current provider — and we’ll guide you on secure ways to share sensitive files with limited access on our side.
Tax Notices (POA + 24‑Hour Response + Faster Resolution)
What if my business receives a payroll tax notice?
Send it to us as soon as you receive it. We’ll review it, translate what the agency is asking for, and put a clear resolution plan in motion — no guessing, no bouncing between departments.
Do you contact the IRS or state agency for me?
Yes. We have clients sign a Power of Attorney (POA) so we can reach out to agencies (including the IRS) on your behalf to gather details, clarify the issue, and drive the notice to resolution.
How fast do you respond?
We respond within 24 business hours of receiving your notice. If we need anything from you to proceed (signature, prior reports, account info), we’ll ask quickly and clearly — so the clock doesn’t keep running.
How long does it take to resolve a notice?
Most routine payroll tax notices are typically resolved within about a week once we have a copy of the notice — assuming the agency responds within its normal processing timelines.
How does that compare to the “industry average”?
Timelines vary by agency and notice type, but many businesses experience multi‑week resolution cycles due to back‑and‑forth, mail/processing delays, and unclear ownership. Our goal is to shorten that window with fast triage, POA‑enabled outreach, and a documented process.
Working with CPAs & Bookkeepers
Do you work directly with my CPA or bookkeeper?
Yes. With your permission, we’ll coordinate directly with your CPA/bookkeeper so payroll stays aligned with accounting, reconciliations, and tax reporting — especially at quarter‑end and year‑end.
Can my CPA/bookkeeper access all their clients in one place?
Yes. CPAs and bookkeepers can access all of their ConnectPay clients from a single dashboard — built for efficiency, visibility, and fewer “can you resend that report?” emails.
Is access permission‑based?
Yes. Client access is permission‑based and controlled by the client, so the right people see the right accounts and reports.
New York Payroll (What NY Employers Should Know)
What New York-specific payroll items should employers plan for?
New York payroll includes several state-specific requirements that employers need to keep track of, including New York state income tax withholding, unemployment insurance, new-hire reporting, and required wage notices. Depending on the business and location, employers may also need to account for Paid Family Leave, disability insurance, and other New York-specific payroll rules. ConnectPay tracks the necessary deductions/withholdings to provide accurate reporting at no additional cost.
Do you handle New York wage notice and payroll compliance requirements?
Yes. We help employers stay organized with the payroll details that matter in New York, including required wage notices, accurate payroll records, and the state-specific setup needed to keep filings and deductions on track.
What do New York employers commonly overlook?
The most common issues we see are missed new-hire reporting, incorrect withholding, wage notice mistakes, and problems with Paid Family Leave or disability insurance deductions. Another common issue is overlooking spread of hours pay, which can apply in certain situations. We help keep the state-specific pieces clean, documented, and compliant.
Stress-free payroll that practically runs itself
Get expert-backed, automated payroll with built-in compliance, simplified reporting and local support, so you can focus on running your business
Save time every week
Your dedicated payroll expert handles setup, filings, support, and questions. No call centers...ever
Always accurate. Always on time.
We file every payroll tax correctly and on time, or we pay the IRS fees.
Real-time, custom reporting
Instant access to payroll details, taxes, and summaries.
Digital pay stubs & direct deposit
Paperless, secure, and easy for your employees to access.
Integrated pre-tax benefits & workers' comp
Section 125 benefits and pay-as-you-go workers comp, built directly into payroll.
Transparent pricing with no long-term contracts
Simple pricing that scales with your business
Get started in three simple steps
1
Schedule a free consultation
We'll review your current payroll and identify time-saving improvements.
2
Onboard with a specialist
Seamless 7-day setup with hands-on guidance every step of the way.
3
Run payroll stress-free
We handle paychecks, taxes, benefits, and compliance, so you can focus on growth.
Google Reviews
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My experience has been wonderful. They are responsive, timely and there are no shortage of good things I could say about them. Thanks for helping me keep good on my payroll responsibilities!
Paul Stewart
February 14, 2024These guys are seriously great. They were suggested by my brother, who also uses their services. They do everything for you, so you don’t have to. I have a hell of a time understanding this stuff, especially hiring my first... Read More
Bittersweet Blackbird
January 22, 2024Knowledge and helpful
Katelynn Benson
January 9, 2024 -
Checkwise Payroll is great. We have been working with them for years. They go above and beyond what is asked of them and are attentive in email/phone calls. I would highly recommend then for smaller and bigger businesses.
Malta Chiro Rehab
November 1, 2023Jessica has been our rep with Checkwise from the beginning, and we can’t appreciate her enough! She is very kind, polite, professional, and responsive. She is god sent and a breath of fresh air. We wish all our partners provided the... Read More
Colleen McClaine
July 20, 2023As the owner of a local engineering firm, Checkwise has been very helpful for me when dealing with both day-to-day payroll issues, as well as helping us handle whatever crisis of-the-moment we're having to deal with. Caitlin in particular... Read More
CJ Carus
July 19, 2023 -
If I could leave a million stars I would. Checkwise is an incredible payroll company. You get personalized support from everyone there. Everyone that I have worked with has been nothing but helpful and supportive. A huge shout out to... Read More
Robin
June 14, 2023Always friendly and more importantly always helpful!
Wanda stewart
June 12, 2023Fantastic company. Reliable, accurate very nice to work with. Would highly recommend
Denise F
April 12, 2023 -
CheckWise is awesome, they make the entire payroll process so easy and their customer service is absolutely wonderful. Highly recommend!
Nicolle Broughton
April 11, 2023I contacted Checkwise Payroll this morning to do a start up with payroll for my company. Cory was amazing, professional and guided me step by step through the process. I would highly recommend Checkwise Payroll looking for a payroll... Read More
CJ Rambidis
March 30, 2023We have been with Checkwise Payroll for years now and the service is top notch. Would recommend this company to anyone!
Riverview Pediatrics Office Manager
February 22, 2023 -
We LOVE Keasha. She has been so incredibly helpful with any questions we bring her way. We are so grateful for Checkwise and the amazing customer service.
Krystal Klear Clean, LLC
October 25, 2022Always on time, accurate and there to help when I need it. Very professional.
TK67
September 20, 2022Best of the Best!
Spartan Copies
August 19, 2022 -
Our business has been using Checkwise for about five months and we're delighted to offer the highest level of positive feedback. We asked them to help us with a somewhat complex approach, and despite it being rift with opportunities... Read More
Sharon Gowen
August 2, 2022An exceptional payroll company. Customer service is spot on, nothing is an issue. I would never switch companies, no one would compare. Jessica, our rep for over 8 years, is amazing.
bee gardner
May 6, 2022Great payroll company! Excellent customer service, easy online web portal. Reports are accessible in pdf or excel. Amazing price for such great service. It so nice to have a company out there that makes payroll simple and... Read More
Nancy Stephens
March 17, 2022 -
I just enrolled in Checkwise , after contacting several others .I am very happy with services at this time. Staff is efficient and knowledgeable.
Scott Flansburg
February 23, 2022We have just started the process of hiring Checkwise. So far they are very professional, friendly and knowledgeable. I expect more of the same as we progress.
Edward Gresens
February 14, 2022Checkwise is a fantastic payroll company! Donald, and the rest of the staff, are absolutely amazing. They are invested in making payroll easy for us. Unfortunately, I have a habit of complicating things. But. they are... Read More
CertaPro Albany
November 4, 2021 -
Checkwise is by far the best in Payroll Services, each Company has their own representative @ Checkwise which makes it extremely easy and efficient to handle your own company's needs. This representative will know everything about your company's payroll... Read More
Carlie DAnnunzio
September 27, 2021Checkwise has been amazing to work with. They offer above and beyond assistance whenever they can. They make the process so easy and simple. I would recommend them to anyone!
Jessica Garner
August 19, 2021Hotels are foolish to use big corp like ADP who robs you blind. Checkwise provides that Momma and Poppa service you and your customers want. Cost effective, skillfull, immediate support and outreach. You dont need to worry about labor law, they have... Read More
Adrianna
July 27, 2021 -
great people, great service
Dan Welch
July 27, 2021As someone who works with several payroll services I can say that this is the best one in the area! Prices are reasonable and their customer service is second to none! I ask for a report and I... Read More
Kheryn Pittz
June 10, 2021The transition from doing payroll in-house to Checkwise was seamless. Jessica is extremely helpful, efficient and knowledgable. Customer service is very responsive and timely. Pricing is better than other payroll services. Can't recommend Checkwise highly enough.
Joanne Dott
May 18, 2021 -
I made the change from ADP to CheckWise a couple years ago. We no longer have payroll problems and when I have an issue I always have the same rep to help me out. They are super responsive. Can't tell... Read More
Robert Camoin
May 5, 2021Great Company, Jessica is the best, was with a national company for many years, it was a nightmare, switched to Checkwise and its been great, stress free, just a great bunch of people to work with
Kevin Aubin
March 31, 2021Very Quick Service!
Joe Iapoce
March 29, 2021
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Payroll made simple, flexible, and reliable
Everything you need to run payroll with confidence-handled by real people who know your business.
